1.1. This Public Offer Agreement (hereinafter referred to as the “Agreement”) constitutes the official offer of the Rivenverse video production studio (hereinafter — the “Studio”) to enter into a contract for the provision of video content creation services. This Agreement governs all terms of cooperation between the Studio and the customer (hereinafter — the “Client”) who places an order with the Studio.

1.2. The Studio reserves the right to amend this Agreement unilaterally without prior notice to the Client. The updated version of the Agreement will display the date of the last revision and shall become effective from the moment it is published on the website, unless otherwise specified in the new version. The current version is always available at: www.rivenverse.com/legal/offer.

1.3. By accepting this Agreement, the Client confirms that they possess all legal rights and authority to enter into a contractual relationship with the Studio.

1.4. This Agreement is publicly available on the Internet and shall be deemed concluded upon acceptance.

1.5. The Agreement does not require signatures or seals from either Party (the Client and the Studio) and retains full legal force.

2.1. The Studio provides the Client with services related to the creation of video content, including but not limited to:

— Production of videos for advertising, branding, and cinematic purposes;

— Video editing and color correction;

— Animation and visual effects (VFX);

— Character rigging and animation;

— 3D modeling and rendering;

— Sound design and voice-over;

— Post-production and compositing.

2.2. The Studio undertakes to perform the work in accordance with a technical assignment (hereinafter — “Technical Brief” or “Scope of Work”) agreed upon with the Client before production begins. This brief may be formed through written communication or documented separately.

2.3. The Client agrees to accept the final deliverables and pay for the services in accordance with the terms of this Agreement.

3.1. The Agreement is deemed accepted once the Client transfers funds to the Studio’s designated account. From that moment, the Agreement is considered legally binding and in effect.

3.2. The Agreement remains valid until both Parties have fulfilled their respective obligations, unless otherwise specified in this document.

4.1. The timeline for each project is determined individually and agreed upon in writing (via email or messenger correspondence).

4.2. The average duration for completing a project is 14 to 30 calendar days from the date the payment is received. More complex projects may require additional time, depending on their scale, complexity, and requested revisions.

4.3. Final delivery dates depend on the approved technical brief and other factors outlined in this Agreement.

5.1. The video production process is carried out in the following stages:

1. Review and approval of the technical brief.

2. Development and approval of the script and storyboard (if required).

3. Collection and preparation of source materials, creation of scenes and animations based on the technical brief.

4. Rendering and post-production: editing, color correction, VFX, and visual enhancements.

5. Audio production: sound design, voiceover, and music (if applicable).

6. Final assembly and delivery of the completed video to the Client.

5.2. Throughout the process, the Client will receive regular progress updates and, if agreed upon, intermediate materials.

5.3. All revisions and approvals must be made in writing (including email, messengers, or project collaboration platforms).

6.1 Rights and obligations of the Studio:

6.1.1. The Studio undertakes to carry out the work in accordance with the approved technical brief provided by the Client.

6.1.2. The Studio is obligated to specify estimated or exact delivery dates based on the approved technical brief.

6.1.3. The Studio shall deliver the final result within the agreed timeframe. However, the Studio is not liable for any delays in the following cases:

— Force majeure circumstances (see Section 9);

— Changes to the brief initiated by the Client;

— Extended periods of no communication from the Client;

— Expansion of the project scope during execution.

6.1.4. The Studio has the right to receive payment for the work performed in the amount and within the deadlines agreed upon with the Client.

6.1.5. The Studio agrees to maintain confidentiality and not share any project materials with third parties who are not directly involved in the execution of the project.

6.1.6. If the Client fails to provide necessary information or confirmation for an extended period, the Studio has the right to pause production and reschedule the project. Work will resume once all required materials or approvals are received.

6.2 Rights and obligations of the Client:

6.2.1. The Client agrees to provide the Studio with all necessary materials and information required to complete the project.

6.2.2. The Client has the right to receive progress updates and may request reasonable revisions within the agreed review periods.

6.2.3. The Client agrees to make payments in a timely manner as specified by this Agreement.

6.2.4. The Client may cancel the order and request a refund for unused funds under the following conditions:

— Full refund if canceled within 7 calendar days from payment, provided that production has not started;

— Partial refund minus actual costs if work has begun;

— No refund if the entire advance has been used during production — in this case, the Client assumes the losses.

6.2.5. The Client may request corrections if there are significant deviations from the approved technical brief. In case of full non-compliance, the Client has the right to request a complete revision of the project.

6.2.6. The Client may not demand a full revision of the project if:

— The project was executed according to the approved technical brief;

— The Client was informed of and approved ongoing changes during production;

— The Client provided examples and authorized the Studio to act at its discretion based on key guidelines (e.g., deadlines, slogans, references).

6.2.7. The Client may purchase exclusive rights to the final product at a cost equal to 100% of the project budget. In this case, the Studio waives all rights to the project and may not use it in its portfolio, for promotional purposes, or in any other way.

6.2.8. The Client may not request multiple variations of a single video or scene (e.g., different styles, animations, or layouts) “to choose the best.” All work is executed according to the approved brief. Changes are allowed only upon mutual agreement.

6.2.9. The Client may adjust the technical brief and request revisions, provided that such changes:

— Do not contradict the approved scenario and structure;

— Do not break the logic of scenes or animation;

— May impact the budget and timeline, of which the Client will be duly notified.

7.1. Funds paid by the Client are non-refundable if the Client fails to make contact for more than 180 calendar days following payment. In such cases, the Studio’s obligations are deemed fulfilled in proportion to the amount received.

7.2. If the Client refuses to accept the completed project or fails to make the final payment within 90 calendar days after being notified of project completion, the Studio may:

— Use the project in its portfolio;

— Publish it on video platforms and social media;

— Modify and reuse the content for other clients without any compensation to the original Client.

7.3. The project budget is established during the technical brief approval process. If the Client requests additional changes that significantly alter the scope of work after production has started, the Studio reserves the right to:

— Adjust the project budget;

— Revise the delivery timeline.

7.4. If the Client refuses to define and approve a technical brief, the Studio will proceed based on its own creative discretion. In this case:

— The Client will be notified of the risks;

— The Studio is not obligated to make major revisions if the Client is dissatisfied with the result, provided the work follows the agreed concept;

— Minor changes may still be made upon mutual agreement.

7.5. In the event of non-fulfillment or improper fulfillment of obligations under this Agreement, both Parties shall bear liability in accordance with the laws of the Russian Federation.

8.1. The cost of services is determined based on the volume and complexity of the work, as well as the approved technical brief.

8.2. The final cost is agreed upon by the Parties in writing — through a contract, email correspondence, or other documented means.

8.3. Payments between the Parties shall be made as follows:

— The Client pays an advance of 50% of the agreed project budget.

— The remaining 50% is due upon project completion and prior to the delivery of the final product.

8.4. Alternative payment terms (e.g. installments, staged payments, post-payment) may be negotiated individually and must be confirmed in writing.

9.1. Circumstances of force majeure may be recognized as such by the Studio if objective factors arise that prevent the proper fulfillment of obligations.

9.2. Such circumstances include, but are not limited to:

— Natural disasters, industrial accidents, power or communication outages;

— Armed conflicts, states of emergency, disruptions in payment systems;

— Failures in software, hardware, or infrastructure, including actions by hosting or cloud service providers;

— Political, legal, or economic restrictions, including sanctions and regulatory bans.

9.3. In the event of force majeure, the Studio reserves the right to:

— Temporarily suspend or postpone the performance of its obligations;

— Notify the Client of its inability to continue work under normal conditions;

— Retain any funds received for work not yet completed, while committing to complete the project once conditions are restored.

9.4. The duration of suspension or postponement is determined by the Studio based on the actual length of the force majeure event.

10.1. This Agreement may be terminated:

— By mutual consent of the Parties;

— Unilaterally, at the initiative of either Party, based on the grounds provided herein or under applicable laws of the Russian Federation.

10.2. Unilateral termination must be submitted in writing no later than 15 calendar days prior to the intended termination date.

10.3. The Client has the right to terminate the Agreement unilaterally if the Studio delays the delivery of the final product by more than 10 business days, unless such delay falls under the circumstances outlined in Clause 7.5 (force majeure or similar).

10.4. The Studio has the right to terminate the Agreement if the Client:

— Fails to meet payment deadlines by more than 10 business days;

— Repeatedly (two or more times) makes substantial changes to the previously approved technical brief;

— Demands shortened delivery timelines without agreement;

— Exhibits inappropriate behavior, including offensive or disrespectful communication toward the Studio’s representatives.

10.5. In the event of termination, a recalculation of the actual work completed will be made, and any unused portion of the payment will be refunded to the Client to the specified account details.